Megawagi Privacy Policy

1 What Data We Collect

We collect information in two ways: data you provide directly to us, and data we collect automatically when you use the platform.

Information you give us directly:

• Full name, date of birth, and gender (provided during registration)
• Contact details: mobile number and email address
• Residential address (province, city/municipality)
• Government-issued ID details submitted for KYC verification
• Financial information used for deposits and withdrawals, including payment account details linked to GCash, Maya, or your Philippine bank
• Any communications you send to Megawagi support

Information collected automatically:

• IP address and general location data
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game activity: sessions played, bets placed, wins and losses
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 7)

2 How We Use Your Data

We only use your data for purposes that are relevant to running the Megawagi platform and serving you as a player. Here's a breakdown:

3 Who We Share Your Data With

Megawagi does not sell your personal data to third parties. We share data only where necessary to operate the platform, and only with parties who are bound by appropriate confidentiality obligations.

• Payment processors: When you make a deposit or withdrawal via GCash, Maya, or a Philippine bank, your payment details are shared with the relevant provider to complete the transaction. We do not store your full payment credentials.
• Game providers: Third-party game studios and live dealer operators receive the minimum data needed to deliver their games on the platform (such as your player ID and session data).
• KYC and identity verification services: Your ID documents may be processed through a third-party verification service to confirm your identity. These services are contracted to handle data securely and exclusively for verification purposes.
• Analytics and platform tools: Anonymised and aggregated data may be shared with analytics providers to help us improve platform performance. No personally identifying information is included.
• Legal and regulatory compliance: We may disclose your data if required to do so by applicable law, court order, or a request from a competent authority.

4 How Long We Keep Your Data

We keep your data for as long as your account is active and for a period after account closure, as required for compliance and dispute resolution purposes. In general:

• Account and transaction records are kept for a minimum of five years after account closure.
• KYC documents are retained for the same minimum period to satisfy identity verification obligations.
• Support communications and complaint records are kept for at least three years.
• Anonymised analytics data may be kept indefinitely as it cannot be linked back to individual players.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised.

5 How We Protect Your Data

Megawagi uses industry-standard security measures to protect your personal data from unauthorised access, loss, or disclosure.

• All data transmissions between your device and the platform are encrypted using SSL/TLS.
• Account access requires OTP verification at login and before sensitive actions like deposits.
• Payment credentials are handled by your payment provider's own secured systems – Megawagi never stores your full GCash, Maya, or bank login details.
• Access to player data within the platform is restricted to authorised personnel with a legitimate operational need.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

While we apply strong protections on our end, we also encourage you to use a strong, unique password for your Megawagi account and to avoid accessing the platform from shared or unsecured devices.

6 Your Privacy Rights

As a Megawagi player, you have rights over your personal data. Here's what you can request:

To exercise any of these rights, contact our support team through your Megawagi account. We'll acknowledge your request and respond within a reasonable timeframe. Note that some requests may be limited where we are required to retain data for legal or regulatory compliance reasons.

7 Cookies and Tracking Technologies

Megawagi uses cookies and similar technologies to make the platform work properly and to improve your experience. Here's how they're used:

• Essential cookies: Required for the platform to function – these keep you logged in, maintain your session, and ensure the platform behaves correctly.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is anonymised.
• Preference cookies: Remember your settings and preferences across sessions, like your preferred game view or language setting.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality – for example, disabling essential cookies will prevent you from staying logged in. We do not use cookies to display advertising from third-party ad networks.

8 Minors and Age Restriction

Megawagi is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that we have inadvertently collected data from a minor, that account will be closed and the data deleted.

If you believe a minor has accessed or registered on the Megawagi platform, please contact our support team immediately so we can take appropriate action.

9 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your data is being handled, please reach out to us through the support section of your Megawagi account. You can also write to us at the contact email listed in the footer of this page.

We take privacy concerns seriously and will respond to your inquiry as quickly as possible.